Recent Why SERVPRO Posts

September is National Preparedness Month

9/13/2021 (Permalink)

documents with emergency ready plan written on them Contact SERVPRO® of Douglasville professionals to find out more on how to be ready when a disaster strikes with the Emergency READY Program®.

As a business owner, insurer or property manager, you are a leader in your community and have the opportunity to set an example for your employees, policyholders, and customers to follow.

September is National Preparedness Month (NPM). This year for NPM, join your community in preparing for emergencies and disasters of all types, and leading the efforts to encourage your community as a whole to become more prepared. Disasters happen?and not only do they devastate individuals and neighborhoods, but entire communities, including local businesses of all sizes.

The 2021 theme is "Prepare to Protect. Preparing for disasters is protecting everyone you love."

As an employer in your community, having a business continuity plan can help protect your company, its employees, and its infrastructure, and maximizes your chances of recovery after an emergency or disaster happens. You can do this by taking three simple steps:

  • Plan to stay in business
  • Encourage your employees to become ready
  • Protect your investment

We must work together to ensure that our families, businesses, places of worship, and neighborhoods are ready for the unthinkable.

There are many supporting resources available at where you can find vital information on how to begin preparing your business for a disaster, as well as addressing unique needs during an emergency situation. You can also contact SERVPRO® of Douglasville professionals to find out more on how to be ready when a disaster strikes with the Emergency READY Program®.

*Restoration Newsline Vol 32, Iss 9

Understanding Your Insurance

8/25/2021 (Permalink)

shelves of books Knowing what your policy covers is the first step in making a disaster "Like it never even happened."

There are many simple actions you can take now to prepare yourself and your property for a disaster. Understanding your insurance needs is an important step to prepare in advance!

Getting the right type and amount of insurance may mean the difference between a quick recovery from disaster and years of financial challenges. Take the following actions now to find and secure the appropriate insurance policies to protect your family's financial health.

Different lines of insurance are available to cover the many types of potential damage caused by a disaster. Homeowners' and renters' insurance policies usually give you the following areas of coverage:

  • Dwelling: coverage of your house
  • Other Structures: coverage for structures such as garages, decks, and fences
  • Personal Property: coverage for items such as furniture, clothing, and appliances
  • Loss-of-Use: payments if you need to move temporarily due to covered damage
  • Personal Liability: coverage for accidents happening on your property
  • Medical Protection: payments for someone who is injured on your property
  • Property Damage to Others: coverage if you accidently break or damage someone else's property

Many landlords and property management companies will want to see proof of a renter's insurance when you sign a lease. If you own a business, you will need to purchase business (or commercial) insurance to protect your property and employees.

Manufactured homes, condos, and farms have special insurance policies. Your bank or mortgage lender may also have minimum insurance requirements as a condition of your loan. Always make sure you have enough coverage to rebuild or replace what you lose if a disaster strikes!

What's Covered?

The insurance industry identifies a cause of loss, such as fi re or theft, as a "peril." Insurance only applies when your policy covers the peril that caused the loss. Be sure to check your policy to see which perils it covers, and in what situations. A homeowner's policy may cover different perils for the house and for personal property. Th e policy may also have different deductibles based on the peril.

Always check your individual policy for specific details. For example, basic property insurance policies may not cover losses caused by flooding, wind, earthquakes, terrorism, or pollution.

Flooding is the most common and costly disaster in the U.S.! Talk with your local insurance agent if your property is at risk for flooding or mudflows, including flooding caused by hurricanes or earthquakes. Other flooding impacts, such as mold or mildew damage, can also be covered with basic property insurance, but may have a limited amount of loss payable.

Visit for more risk mitigation resources.

*Restoration Newsline Vol 32, Iss 8

Summer Safety

7/21/2021 (Permalink)

tent and campfire overlooking woods and mountains Summer is full of fun and new adventures. Follow safety guidelines to ensure a good time is had by all.

SERVPRO® hopes you stay safe and have an awesome summer. Consider the following tips, provided by the National Fire Protection Association (NFPA), to keep you and your family safe.

  • When using a charcoal grill, only use starter fluids designed for barbecue grills; do not add fluid after coals have been lit.
  • When using a gas grill, ensure the hose connection is tight; check hoses for leaks. Applying soapy water to the hoses will easily and safely reveal any leaks.
  • When camping, always use a flame-retardant tent and set up camp far away from the campfire.
  • Always build a campfire downwind from the tent area. Clear vegetation and dig a pit before building your fire. Extinguish the fire before going to sleep or leaving the campsite.
  • Store liquid fire starter (not gasoline) away from your tent and campfire and only use dry kindling to freshen an existing campfire.

Summer is full of fun and new adventures. Whatever your adventure, follow all safety guidelines to ensure a good time is had by all.

*Source Restoration Newsline Vol 32, Iss 6

The Most Common Types of Water Damage in Your Home

7/5/2021 (Permalink)

standing water in a kitchen and dining room of home SERVPRO of Douglasville is your local water restoration experts. We have the tools and technology to handle any restoration.

For most of us, the specific types of nomenclature for water damage in our homes are not as important as the need to just have it prevented, fixed or restored. However to certain people (like your insurance agent), these differentiations are very important.

The specific instance and cause of your water issue could make the difference in whether the repair gets paid for by your insurance company.

So, let’s break it down into the three types of damage you’ll need to know about when reporting water damage to your insurance—and then you should double-check your policy to see which you’re covered for, so you don’t get surprised if one of them becomes suddenly very relevant.

The 3 Delineations of Water Damage

Sewer or water backup. The other types of damage may have more potential for destruction, but this one is the most potentially toxic, and let’s face it, the yuckiest. Sewer or water backup is what happens when water from sewer pipes or drainage systems gets pushed back up into your home. The causes range from aging or degrading sewer systems to blockages in sewer lines due to thirsty tree roots that find a crack in a pipe.

This type of claim also encompasses damage from backup of rainwater and debris caused by blocked gutters or rainwater pipes.

Overflow and discharge. The dishwasher explodes. The pipes freeze. The washing machine overflows or the kids forget the bath is running. These are the types of damage caused by overflow and discharge. When water is released or bursts from plumbing or appliances, and there’s a sudden emanation of water, this is the type of claim you’re looking at.

Flood. This one is sometimes confused with overflow, because we tend to say things like, “My water heater burst and now my basement is flooded.” But for insurance and damage purposes, the definition of a flood event is more environmental—“a general and temporary condition of partial or complete inundation of two or more acres of normally dry land area or of two or more properties.” In other words, it’s not truly considered a flood unless a rainstorm or other natural occurrence causes it.

No matter the cause of your water damage, we have the tools, the tech and the training to restore your home to its original state. Call or click when you need us on the scene, or simply to find out how we can help.

Dangers of Extreme Cold

11/9/2020 (Permalink)

While your home can get damaged due to winter weather and extreme cold, your personal health is also at risk.

Fifty-three people died and three were injured due to extreme cold in 2015.

It is important to be aware of the effect extremely cold temperatures can have on you. The two main conditions to be aware of are frostbite and hypothermia.

Frostbite is caused when your skin is exposed to extremely cold temperatures. Physical symptoms are white or grayish-yellow skin, skin that feels unusually firm, or waxy numbness.

Hypothermia is when your body temperature falls to an abnormally low temperature, caused from long exposure to cold weather. Signs of hypothermia include shivering, exhaustion, confusion, fumbling hands, memory loss, slurred speech, and drowsiness. If someone’s body temperature is below 95°F, seek medical attention immediately.

To avoid these conditions, stay indoors if possible. If not, dress warm in layers and try to keep dry.

Do You Have Dirty Ducts?

10/8/2020 (Permalink)

Did you know your ventilation system is often the biggest culprit in poor indoor air quality? Inspecting the ductwork in your facility or home should be a high priority. In most cases, the HVAC system has been operating for some time without much attention. Dirty ducts can circulate odors, contaminants such as mold and irritating dust throughout your building or home.

A routine part of SERVPRO® of Douglasville's service is inspecting the heating, ventilation and air conditioning unit (HVAC). Keeping the HVAC and ductwork clean can potentially extend the life-span of the equipment by allowing it to operate at peak condition, which may help save you money. Duct cleaning may not always be necessary. SERVPRO® of Douglasville will inspect your HVAC system and ductwork and make recommendations about the best way to address any indoor air quality concerns. This inspection can help save you money and provide peace of mind on the health of your HVAC system and ductwork.

In some circumstances, such as after a fire, smoke or suspected mold growth, duct cleaning becomes an essential part of the cleanup process. In these cases, SERVPRO® of Douglasville can often restore the HVAC system and ductwork to pre-damage condition.

If you have a fuel-burning furnace, stove or fireplace, the U.S. Environmental Protection Agency (EPA) recommends they be inspected for proper functioning and be serviced before each heating season to protect against carbon monoxide poisoning.

The SERVPRO® Duct Cleaning System is proven and cost-efficient. Unlike the majority of duct cleaning services, SERVPRO® of Douglasville uses a portable ventilation and air duct cleaning system to examine ductwork and make a clean sweep, removing years of dust and grime.

  • The process begins by using patented equipment, including a roto-scraper, which automatically adapts to the duct’s shape and diameter while traveling through the duct, removing debris and filth before vacuuming begins.
  • Next, a powerful push-pull air delivery and collection system transfers the debris from the ducting to a 16-gallon container.
  • Air is filtered through a HEPA filtration system, removing 99.97 percent of the particles in the airstream. HEPA filters capture debris and keep the indoor environment clean.
  • As an optional process, a sealant or coating product may be sprayed to address odor or microbial concerns.
  • Filters will either be cleaned or replaced to remove odor and dirt.

For more information on duct cleaning, or to schedule an appointment, contact SERVPRO® of Douglasville today. 

*Courtesy of Restoration Newsline Vol 30, Iss 4