Recent Why SERVPRO Posts

Dangers of Extreme Cold

11/9/2020 (Permalink)

While your home can get damaged due to winter weather and extreme cold, your personal health is also at risk.

Fifty-three people died and three were injured due to extreme cold in 2015.

It is important to be aware of the effect extremely cold temperatures can have on you. The two main conditions to be aware of are frostbite and hypothermia.

Frostbite is caused when your skin is exposed to extremely cold temperatures. Physical symptoms are white or grayish-yellow skin, skin that feels unusually firm, or waxy numbness.

Hypothermia is when your body temperature falls to an abnormally low temperature, caused from long exposure to cold weather. Signs of hypothermia include shivering, exhaustion, confusion, fumbling hands, memory loss, slurred speech, and drowsiness. If someone’s body temperature is below 95°F, seek medical attention immediately.

To avoid these conditions, stay indoors if possible. If not, dress warm in layers and try to keep dry.

Do You Have Dirty Ducts?

10/8/2020 (Permalink)

Did you know your ventilation system is often the biggest culprit in poor indoor air quality? Inspecting the ductwork in your facility or home should be a high priority. In most cases, the HVAC system has been operating for some time without much attention. Dirty ducts can circulate odors, contaminants such as mold and irritating dust throughout your building or home.

A routine part of SERVPRO® of Douglasville's service is inspecting the heating, ventilation and air conditioning unit (HVAC). Keeping the HVAC and ductwork clean can potentially extend the life-span of the equipment by allowing it to operate at peak condition, which may help save you money. Duct cleaning may not always be necessary. SERVPRO® of Douglasville will inspect your HVAC system and ductwork and make recommendations about the best way to address any indoor air quality concerns. This inspection can help save you money and provide peace of mind on the health of your HVAC system and ductwork.

In some circumstances, such as after a fire, smoke or suspected mold growth, duct cleaning becomes an essential part of the cleanup process. In these cases, SERVPRO® of Douglasville can often restore the HVAC system and ductwork to pre-damage condition.

If you have a fuel-burning furnace, stove or fireplace, the U.S. Environmental Protection Agency (EPA) recommends they be inspected for proper functioning and be serviced before each heating season to protect against carbon monoxide poisoning.

The SERVPRO® Duct Cleaning System is proven and cost-efficient. Unlike the majority of duct cleaning services, SERVPRO® of Douglasville uses a portable ventilation and air duct cleaning system to examine ductwork and make a clean sweep, removing years of dust and grime.

  • The process begins by using patented equipment, including a roto-scraper, which automatically adapts to the duct’s shape and diameter while traveling through the duct, removing debris and filth before vacuuming begins.
  • Next, a powerful push-pull air delivery and collection system transfers the debris from the ducting to a 16-gallon container.
  • Air is filtered through a HEPA filtration system, removing 99.97 percent of the particles in the airstream. HEPA filters capture debris and keep the indoor environment clean.
  • As an optional process, a sealant or coating product may be sprayed to address odor or microbial concerns.
  • Filters will either be cleaned or replaced to remove odor and dirt.

For more information on duct cleaning, or to schedule an appointment, contact SERVPRO® of Douglasville today. 

*Courtesy of Restoration Newsline Vol 30, Iss 4

How to Inspect Your Roof After a Storm

9/1/2020 (Permalink)

Severe weather such as thunderstorms can be extremely frightening, especially if it came directly through your area. While it is true that all storms do not cause damage, it is also true that all of them have the potential to. Between hail, strong winds and heavy rain, there are many issues that can arise from every single storm that occurs.

Fortunately, catching problems early on can make a huge difference as you work to restore your home after a storm. Letting issues sit unattended can cause them to compound, but if you can catch them early, you can often get them taken care of with much less of a headache. Once of the best ways to do this is by inspecting your roof after every storm as part of your post-storm inspection checklist. Here are some tips to doing so safely:

Safely Inspecting Your Roof After a Storm
Check inside if your attic is accessible. If you have attic access, that is often a great place to start your inspection. Look for obvious signs of damage such as daylight showing through the ceiling, dark stains or spots on the wood and sagging, which may point to holes that have caused water damage.

Do an on-the-ground inspection. Checking out your roof from the ground can often tell you most of what you need to know, especially if you have a pair of binoculars. Look for any shingles that are missing or hanging loosely, loose debris or issues with the flashing that may point to spots where moisture can work its way in.

Only use a ladder if it is safe to do so. If you find any of these types of spots and it is safe to climb a ladder, you can do a closer inspection if you feel comfortable. This can be a great way to check any gutter debris, loose nails or any spots you could not see from down below.

If you have damage to your roof or somewhere else in your home from a storm, do not hesitate to give us a call. Our expert technicians can always provide a quick response. Contact us today to learn more about it.

How Grill Fires Get Out of Hand

8/6/2020 (Permalink)

If you love to grill as much as we do, hearing about a grill fire taking place can be quite alarming. There are many reasons why grill fires can start, and they are far more common than people typically realize—the U.S. Fire Administration has found nearly 6,000 grill fires occur each year, with the most instances occurring during the summer.

While grill fires can happen to anyone, regardless of how careful they are being, taking the proper precautions can significantly reduce the chances that they will occur at your next cookout. Below, we examine the science of how these fires spread so you can consider how to best prevent them when you grill.

How Grill Fires Spread and Cause Damage

A grease fire starts due to improper cleaning. Cleaning your grill is one of the most important parts of grill owner maintenance, both because it helps your food cook better and reduces the chances that you will have a fire. If your grill grates and grease traps are not cleaned, a grease fire can start and quickly envelop your grill. You should always grill with a fire extinguisher nearby just in case, but cleaning your grill is the best step to prevention.

A flare-up ignites an object too close to the grill. Flare-ups are a normal part of grilling and they are typically not severe. Unfortunately, if you have your grill too close to a flammable object, a small flare-up can cause a disastrous fire. It is recommended you keep at least three feet around your grill empty of all flammable materials—this includes porches, siding and plants, as well as children or pets that could get injured.

An accident happened with an unattended grill. Fires can start and spread with a moment’s notice, and if your grill is unattended when one happens, you may not notice it until it has become too late. Never leaving your grill unattended is the best choice—even if you are just taking a quick break, always have someone take your place and watch it.

If your home has been damaged due to a fire, you can count on us to help you out with our proven fire restoration techniques. Learn more today and get in touch at any time of day to receive a quick response from our experienced team.

Why not to DIY

7/16/2020 (Permalink)

DIY projects can be fun. But sometimes the option to save a dollar & “do it yourself” can be a big mistake when it comes to water, fire & mold restoration, and you may dig yourself a deeper hole & cost yourself a lot of money in the long run. On television and social media, DIY projects look so easy. And they are, if you’re an expert. However, DIY projects can mean a loss of money and time. The worst is a trip to the hospital. For the most part, people are entirely unrealistic when it comes to all aspects of DIY. A major kitchen restoration job cannot be completed in a weekend or two. Water or fire restoration is not something that can be put off just for weekend work. It needs to be handled fast & correctly the first time. The longer water sits in your home the more damage is being done. That’s why it's always right to call the professionals at SERVPRO to handle your problem. Our technicians can arrive in less than 2 hours to assess the damage & start the drying process immediately.   

A Guide to Home Fire Extinguishers | SERVPRO® of Douglasville  

6/16/2020 (Permalink)

Having fire extinguishers in your household is not a requirement like it is for commercial buildings, but it is a smart way to practice fire safety and ensure you are doing everything you can to keep your household safe.

Knowing what type of fire extinguisher to buy, where to store it and how to use it can stop small fires in their tracks before they become much larger issues in the home.

What Type of Fire Extinguisher to Buy

Depending on the origins of the fire in question, there are different classes of fire extinguishers to meet different needs. While some will be more specific, many fire extinguishers are now made to be multipurpose and handle several different types of fires, so you can make sure you are protected regardless of the situation that arises.

Where to Store Fire Extinguishers

Commercial buildings have specific guidelines for how many fire extinguishers to have on-site and where to place them. While households do not have these requirements, the same principles can be applied. Put fire extinguishers anywhere a fire is likely to break out in the home and make sure it is easily accessible based on where a fire is likely to start. The most important places to have a fire extinguisher is in the kitchen, near fireplaces or other heat sources, and in garages or workshops, but it is also good to have at least one on every floor of the home just in case.

How to Use Fire Extinguishers

In addition to purchasing the right fire extinguisher and storing it in an easily accessible location in the home, it is also important to make sure that you and all the adults in your household know when and how to make use of one. A fire extinguisher should only be used if a fire is confined to a small area and is not growing—you should never delay evacuating from a large-scale fire to try and extinguish it. When it comes to use, remember the acronym PASS: Pull the pin, Aim toward the base of the fire, Squeeze the lever slowly, and Sweep the nozzle from side to side.

If you have experienced household fire damage, we are here for you. Contact us at any hour to learn more about our fire damage restoration process.

Thank you First Responders

5/7/2020 (Permalink)

The past month has really proven the importance of having a safe & clean work environment. This has never been truer than now, with the current pandemic the world is facing. Our first responders are at the front of the line of essential employees. That is why on April 16, 2020, the SERVPRO of Douglasville team went out to the Douglas County Sheriff’s Office to disinfect the interiors of their patrol cars. Our procedures and products follow the CDC recommendations. According to their website:

“The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.”

This cleaning goes beyond a simple car cleanout and interior detailing. We start by using a Flex-A-Lite 2600 ULV Sprayer / Mister. This machine breaks down our cleaning solution to extremely fine particles that can cover & clean a large surface without soaking it. We then do a wipe down of every surface in the vehicle & follow with one more misting. This ensures a clean & sanitized surface.

Once again, we want to say thank you to Douglas County Sheriff’s office & all of our first responders for your tireless commitment to our community & for giving us the opportunity to serve those who make it their business to serve others.

Your Belongings and Water Damage

4/6/2020 (Permalink)

Water damage affects not only the structure of your house but also your belongings. SERVPRO of Douglasville understands that your home is more than a structure; your family’s furniture, clothing, keepsakes, and other belongings help transform a house into a home.

If You Have Questions or Need Help, 
Call Us Today – (770) 489-5659

Contents Restoration

SERVPRO of Douglasville specializes in restoring contents damaged by fire, water, or mold. Our expertise and “restore” versus “replace” mentality can help you save money while preserving precious keepsakes that can’t be replaced. We pretest your contents to determine what items can be restored back to their condition before the water damage. We utilize several methods of cleaning your contents, including the following:

  • Dry Cleaning - Used for cleaning light residues or to pre-clean prior to wet cleaning.
  • Wet Cleaning - An effective cleaning method for removing moderate to heavy residues.
  • Spray and Wipe -Effective for items that can’t withstand wet cleaning.
  • Foam Cleaning - Used for upholstery fabrics that might shrink or bleed if wet cleaned.
  • Abrasive Cleaning - Involves agitation of the surface being cleaned. 
  • Immersion Cleaning - Contents are dipped into a bath of the cleaning product. 


If your home requires extensive restoration or cleaning, SERVPRO of Douglasville can conduct an organized, efficient move-out of the affected area. A move-out will provide several benefits, including the following:

  • A quicker remodeling process
  • Protecting items from potential damage
  • Protecting contents from further on-site damage

When restoration is completed, we will work with you to coordinate the move-in according to your needs. The services offered upon move-in may depend on your insurance coverage.

Electronic Cleanup

Water-damaged electronics can present a serious hazard. Do not attempt to turn on or operate any electrical device that you suspect has been damaged by water. We will coordinate the restoration of your electronics, including:

  • Television sets
  • DVD players
  • Computers
  • And more

The key to restoring electronics is taking prompt action to prevent further damage. We start by cleaning the exterior of electronic devices to help stop further corrosion and damage. Electronics will be cleaned and inspected by a qualified electronics technician.

Document / Photograph Drying

When your valuable documents, including photographs, are damaged by water, extreme caution should be taken to help ensure the water damage does not destroy the document. Although some documents may not be restored to pre-water damage condition, SERVPRO of Douglasville can save a great deal and help minimize additional damage. 

Depending on the type of documents and the level of water damage, we have five options for the restoration of documents:

  • Air Drying
  • Dehumidification
  • Freezer Drying
  • Vacuum Freeze Drying
  • Vacuum Thermal Drying

Contents Claim Inventory Service

When a water emergency strikes, the damage can often feel overwhelming. We can help ease the worry and confusion during the recovery process by offering our Contents Claim Inventory Service (CCIS), which provides a detailed and accurate list of your belongings. We take a room-by-room inventory of your contents, including digital photos, and in some instances, bar coding.

Our Contents Claim Inventory Service:

  • Preloss list and value of contents
  • Detailed and accurate report
  • Better information to settle claims quicker
  • Assistance with burden of proof for claims
  • Peace of mind when you need it most


The Importance of Cleaning Dryer Vents

4/6/2020 (Permalink)

According to FEMA, failure to clean home dryers causes 34% of home dryer fires. Home dryer fires cause $35 million in property loss and can even cause injury or death.

To reduce the risk of these fires happening in your or your insured’s home or business, SERVPRO® of Douglasville can help clean dryer vents and ducts that may have lint buildup.

Other tips for keeping your dryer vents clean from the National Fire Protection Agency include cleaning the lint filter before and after each load and making sure the outdoor vent flap will open and is not restricted by snow, a bird’s nest or other potential obstacles.

For more information on proper cleaning dryer vents contact SERVPRO® of Douglasville at (770) 489-5659.

*Courtesy of Restoration Newsline Vol 30, Iss 4

2020 Resolution: Plan Ahead

4/1/2020 (Permalink)

With each new year, many people resolve to better themselves or some part of their life. This year, make a resolution to be READY. No one ever plans on a disaster, but you can prepare for it. The SERVPRO® Emergency READY Profile® (ERP) will help ensure you are “Ready for whatever happens” in 2020.

In the event of an emergency, the ERP can help minimize business interruption by having an immediate plan of action in place for your facility. The ERP is a comprehensive document containing critical information about your business, including emergency contacts, shut-off valve locations and priority areas. The ERP also establishes SERVPRO® of Douglasville as your disaster mitigation and restoration provider, giving you access to over 50 years experience and a System more than 1,700 Franchises strong. The ERP is a no cost assessment; all it requires is a little time, making it a great value that could save you time and money in the future. By downloading the free SERVPRO® READY App, this information is stored electronically and can be accessed using your mobile device putting help at your fingertips.

Preparation is the key to making it through any size disaster, whether it is a small water leak, a large fire or an area flood. Having a plan in place may help minimize the amount of time your business is inactive and get you back in the building following a disaster. Don’t wait until disaster strikes—resolve to be READY. Call SERVPRO® of Douglasville to establish your Emergency READY Profile®, and be “Ready for whatever happens” in 2020.

Advantages of the SERVPRO® Emergency READY Profile®

  • A no-cost assessment of your facility.
  • A concise profile document containing only the critical information needed in the event of an emergency.
  • A guide to help you get back into your building following a disaster.
  • Establishes your local SERVPRO® Franchise Professional as your disaster mitigation and restoration provider.
  • Identification of the line of command for authorizing work to begin.
  • Provides facility details such as shut-off valve locations, priority areas and priority contact information.

Contact SERVPRO of Douglasville - (770) 489-5659 - to schedule your ERP today.

*Courtesy of Restoration Newsline Vol 30, Iss 1

Be Prepared with an ERP

4/1/2020 (Permalink)

The SERVPRO® Emergency READY Profile® (ERP) will help ensure you are “Ready for whatever happens.” In the event of an emergency, the ERP can help minimize business interruption by having an immediate plan of action in place for your facility. The ERP is a comprehensive document containing critical information about your business, including emergency contacts, shut-off valve locations and priority areas.

One of our Sales and Marketing Professionals will come to your site and walk you through the ERP process. They will collect the necessary information, compile it into the ERP, and provide you with your personalized plan of action, both digitally and in print. Call SERVPRO® of Douglasville to establish your Emergency READY Profile®! We stand ready to help you in your time of need.

*Courtesy of Restoration Newsline Vol 30, Iss 3

Find mold before it becomes a major mold problem

7/19/2019 (Permalink)

Mold is dangerous. It reproduces quickly, and once mold spores get into the air, they can be difficult to remove. Knowing this makes it quite disheartening when a homeowner finds a mold problem in the home they live in.

Discovering that you have mold within your home can cause you to feel a strange gamut of emotions. You might initially feel disgusted, frustrated or you may even feel a sense of being overwhelmed. Placing your home up for sale might be the first thing that pops into your mind, but that should be a last resort. Having a mold problem does not mean that you cannot get your house back.

However, it does mean that you must take immediate action. Many people actually live in a home with mold and never realize it is there. They ignore the warning signs until the problem reaches a point where the mold is taking over and affecting their health.

If you can find mold BEFORE it becomes a major problem, the remediation process will be substantially cheaper and easier to complete. SERVPRO of Douglasville County has a team of trained professionals certified to help you perform any remediation services needed. There are warning signs that can alert homeowners to a potential problem. If you notice any of these warning signs, take the necessary actions to inspect and remediate by calling SERVPRO of Douglasville.