Recent Posts

How Our Restoration-First Mentality Works for You

10/12/2021 (Permalink)

SERVPRO Semi tractor trailer If you have damage to your home, SERVPRO of Douglasville is here to help.

If you have sustained damage to your home for the first time, you are likely to learn quite a bit about how the recovery process works. Not only are there logistical considerations to handle, but there is also the emotional impact of going through an event that damages your home, which can be significant.

Fortunately, working with the right restoration company can help you throughout the entire process. Not only can restoration save you money on costly insurance claims that can increase your premium, but it can also help your family heal more easily from the trauma. Read on to learn more about our restoration-first philosophy.

The Importance of a Restoration-First Philosophy

We are determined to save your belongings. While many people assume that everything they own will need to be liquidated after damages, when you work with us that is not necessarily the case. We have all the equipment necessary to clean, sanitize and deodorize objects after damage, allowing us to restore items that normally could not be salvaged. This is a cost-effective process compared to replacement and ensures that you will be able to hang onto the objects you already own and love if it is possible to do so.

We are determined to handle all the damage. The small touches make your house feel like a home, and when we handle restoration, we understand the importance of these little things. We handle all aspects of your damage, from the big, structural issues to small things like painting and refinishing floors. That way, you recognize your home as soon as you walk through the door.

We are determined to help you heal. The time after you sustain household damage can be tumultuous, especially if you have to leave the home for the restoration to take place. We understand this, which is why we work as quickly as possible to get your damages taken care of so you can return home.

If you have damage to your home, we are here to help. You can get in touch at any time to report damage with our 247 emergency line. Contact us today to learn more.

Do You Have Dirty Ducts?

10/11/2021 (Permalink)

dirty vs clean ducts before and after For more information on duct cleaning, or to schedule an appointment, contact SERVPRO® of Douglasville today.

Did you know your ventilation system is often the biggest culprit in poor indoor air quality? Inspecting the ductwork in your facility or home should be a high priority. In most cases, the HVAC system has been operating for some time without much attention. Dirty ducts can circulate odors, contaminants such as mold and irritating dust throughout your building or home.

A routine part of SERVPRO® of Douglasville's service is inspecting the heating, ventilation and air conditioning unit (HVAC). Keeping the HVAC and ductwork clean can potentially extend the life-span of the equipment by allowing it to operate at peak condition, which may help save you money. Duct cleaning may not always be necessary. SERVPRO® of Douglasville will inspect your HVAC system and ductwork and make recommendations about the best way to address any indoor air quality concerns. This inspection can help save you money and provide peace of mind on the health of your HVAC system and ductwork.

In some circumstances, such as after a fire, smoke or suspected mold growth, duct cleaning becomes an essential part of the cleanup process. In these cases, SERVPRO® of Douglasville can often restore the HVAC system and ductwork to pre-damage condition.

If you have a fuel-burning furnace, stove or fireplace, the U.S. Environmental Protection Agency (EPA) recommends they be inspected for proper functioning and be serviced before each heating season to protect against carbon monoxide poisoning.

The SERVPRO® Duct Cleaning System is proven and cost-efficient. Unlike the majority of duct cleaning services, SERVPRO® of Douglasville uses a portable ventilation and air duct cleaning system to examine ductwork and make a clean sweep, removing years of dust and grime.

  • The process begins by using patented equipment, including a roto-scraper, which automatically adapts to the duct’s shape and diameter while traveling through the duct, removing debris and filth before vacuuming begins.
  • Next, a powerful push-pull air delivery and collection system transfers the debris from the ducting to a 16-gallon container.
  • Air is filtered through a HEPA filtration system, removing 99.97 percent of the particles in the airstream. HEPA filters capture debris and keep the indoor environment clean.
  • As an optional process, a sealant or coating product may be sprayed to address odor or microbial concerns.
  • Filters will either be cleaned or replaced to remove odor and dirt.

For more information on duct cleaning, or to schedule an appointment, contact SERVPRO® of Douglasville today. 

*Courtesy of Restoration Newsline Vol 30, Iss 4

Why It Makes Sense to Work With a Professional Restoration Company

10/11/2021 (Permalink)

tractor trailer in front of commercial brick building with smaller vans If you have damage to your commercial property, we hope you will consider using SERVPRO of Douglasville for restoration.

There are few things more disruptive to your life than damages to your home. Not only can they be difficult to deal with from a logistical level, but the emotions associated with damage that is due to a disaster can understandably lead to long-lasting issues for everyone who experienced it.

During the aftermath, there are many difficulties that can arise—but if you work with a professional restoration company, the entire process can be made much easier to handle. Not only will a restoration company ensure that your damage is handled, but they can also work with your insurance on your behalf and make sure that any items that could possibly be saved will be.

Why to Consider Working With a Restoration Company After Damages

We can work with your insurance. Paperwork and documentation are often some of the most difficult things to deal with after damage occurs to your home, but when you work with us for restoration, we can work with your insurance on your behalf. Insurance claims can be expensive to file, which can cost you money in the long run, but we will work with your insurance to keep your claim amount as low as possible and reduce your stress.

We take a restore-first mentality. If you have to suddenly leave your home due to an emergency or damages, you will likely only have time to grab the essentials—leaving many items of sentiment behind. That is why we take a restore-first mentality, instead of simply recommending replacement. We do our best to save your items with our highly technical restoration equipment and only recommend full replacement as a last resort.

We handle all aspects of the restoration. There are many small touches that make a house a home, and we believe the cosmetic details are one of them. We will handle all the little things at the end of your restoration to make sure your home looks exactly as it did pre-damage, from paint colors to doorknobs and everything in between.

If you have damage to your commercial property, we hope you will consider using us for restoration. We are here 247 to take your call and begin the restoration process. Contact us today to learn more or get started.

Why We Approach All Damages With a Restoration-First Mindset

10/6/2021 (Permalink)

water, fire, smoke, mold in four frames If you have sustained damage and are not sure what comes next, you can depend on SERVPRO of Douglasville to help you with the restoration process.

If you sustain damage to your home, whether it be due to a fire, a flood or some other type of scenario, it can be difficult to know what comes next. Many people who have never had serious damages before might assume that a damaged area must be completely rebuilt and that all items must be liquidated and replaced—but when you work with us, that is not necessarily the case.

When we approach household damages, we do so with a restoration-first mindset. After helping countless families in the area recover from various damages, we understand how helpful it is to have your items restored instead of replaced.

Not only are many things irreplaceable due to sentimental value, but being able to keep your belongings also saves you time and money as your family works on recovering emotionally from the event.

The Benefits of Our Restoration-Focused Approach

We can salvage many irreplaceable items. While an insurance adjuster can easily come in and provide you with a dollar value for everything in your home, we understand that it is not always that simple. Objects such as family heirlooms and photographs could never be replaced for any amount of money, which is why we will do everything we are able to restore them instead.

We are able to work with your insurance. If you are able to claim damages on your insurance, such as in the event of water damage, you certainly should—however, this can lead to a higher premium as a result. We will work directly with your insurance to lower the costs with restoration instead of liquidation to save you money.

We can make your items safe for use again. There are many things to consider when an object is damaged by fire and water, such as lingering smoke and soot odors or the possibility of mold beginning to grow. However, we have the technology to make sure your items are totally safe to use once more. We can clean, deodorize and sanitize your items so you can be certain they are safe for your family to use.

If you have sustained damage and are not sure what comes next, you can depend on us. Contact us at any hour to see how we can help you with every aspect of the restoration process.

8 Things to Do After a House Fire

10/6/2021 (Permalink)

Flames on a piece of wood When facing a fire at your home, trust SERVPRO of Douglasville to help you make it "Like it never even happened."
8 Things to Do After a House Fire

Moving on after a house fire can seem daunting—in fact, sometimes it can feel downright impossible. But it doesn’t have to. Knowing where to begin and who can help you is a crucial first step in putting your life back together.

If you’ve just suffered a house fire, follow these eight steps to help you and your family through this difficult time.  

Find a Place to Stay

House fires are a terrifying experience, especially for children and pets. Finding a safe and comfortable place to relocate—even if it’s only for one night—will help you plan your next steps and give your family time to rest.

If staying at a hotel or with friends or family isn’t available, reach out to your local disaster relief agency like the American Red Cross or Salvation Army. Many times, these organizations can provide temporary shelter for free.

Contact Your Insurance Agent

File your claim immediately. The sooner you alert your insurance carrier, the sooner you can begin repairs or searching for a new home. Many carriers also provide help for daily expenses known as loss of use funds. These are especially useful if you lost your credit or debit cards in the fire.

Your agent can also help you find cleaning or abatement services.

Contact the Police

Empty homes—even those with fire damage—can be attractive locations for squatters and looters. Alerting local police to your fire will ensure your property remains safe during your absence. Boarding up windows and doors will provide an additional layer of security. You can tackle this job yourself or hire a pro.

The cost to board your windows will range from between $20 and $100 per window. Prices will vary based on the number and size of windows, and whether you hire a pro or not. Be sure to check with your fire department to ensure the home is safe to enter before beginning this job.

Plan Your Finances

Financial responsibilities will continue regardless of your fire. Many insurance policies cover mortgages, but it’s important to check on other recurring costs like car payments as well. Additionally, consider canceling cable and internet services if you won’t be in your home for several months. If you’re planning to front the costs of abatement, you can expect to pay between $800 and $25,300+.

It’s common to lose possessions like cooking equipment and clothing in the fire, too. Keep your receipts when replacing these items to ensure you’re quickly reimbursed. These can be pricey purchases if made at once for several family members.

Create a List of Damaged Items

Making a list of items—both big and small—that were lost or damaged in the fire will ensure you’re reimbursed. Many carriers will require detailed information like make and model, serial numbers, and receipts. This can be difficult if your home was completely destroyed, or you don’t yet have access to it. If you have a computer, searching online bank statements can help you present proof of purchase and exact costs.

It’s also critical to make a list of important documents that were lost in the fire. Items like drivers’ licenses, birth certificates, passports, titles and deeds, medical records, tax information, etc., will need to be replaced immediately. Your agent will let you know which items are necessary for your claim. Replace those first. 

Check on the Safety of Your Home

House fires can weaken the structural integrity of your home and leave behind noxious fumes from burned materials. If you need to return home to recover items, wait until a fire marshal has deemed the area safe. Aside from being dangerous, re-entering your home too soon can also void parts of your insurance policy—which can cause major problems when it comes to getting reimbursed later. Only enter your home once it’s deemed safe by the fire department and your insurance carrier.

Save Undamaged Possessions

If your home was partially damaged and deemed safe to re-enter, go back and remove anything that wasn’t affected by the fire. It’s also recommended to clean items after they’re removed from the house. Professional cleaning services have the experience and tools necessary to restore fire-affected items.

Many homeowners rent a storage unit to house salvageable items. Leaving possessions in your home can cause further damage and make it difficult for your abatement and repair crews to work. Most homeowners pay between $40 and $225 a month for storage units. Size and extras like climate control will affect pricing.

Wait to Turn on Utilities

In some cases, firefighters will turn off utilities to prevent further damage. If your utilities are disconnected, contact your fire department and utility provider before turning them on again. Connecting unsafe utilities can cause additional fires, gas leaks, and severe water damage. Have a professional inspect your home before attempting to turn on your utilities. 

Carbon Monoxide: A Silent Cold-Weather Killer

9/20/2021 (Permalink)

Carbon monoxide is a gas you cannot see, taste, or smell. According to, an average of 430 Americans die each year from unintentional carbon monoxide poisoning. Oftentimes, it is a result of faulty, improperly used, or vented consumer products like furnaces, ranges, water heaters, room heaters, and engine-powered equipment, such as portable generators.

However, there are precautions you can take to help protect yourself, your family, and your employees from deadly carbon monoxide fumes. 

Reduce the chance of carbon monoxide exposure in your workplace by performing regular maintenance on equipment and appliances that can produce carbon monoxide. Install carbon monoxide detectors on every level of the home, including outside of all bedrooms. 

Consider having all fuel-burning heating equipment and chimneys serviced annually by a professional. Use portable generators on in well-ventilated areas aware from doors, windows, vents, and any other openings to prevent fumes from entering the home.

For additional carbon monoxide safety information, visit or

Signs That You May Have Storm Damage to Your Home

9/18/2021 (Permalink)

Sustaining storm damage to your home is never a fun experience. While some damages are certainly more severe than others, whatever the issue is, you will want to have it quickly addressed in order to avoid the issue compounding and creating more damages down the road.

Unfortunately, many damages can be invisible until they become severe, even with performing storm inspections after each one moves through. Fortunately, there are still some signs that damage may present, and if you know what to look for, you can often catch them much more quickly.

What to Look for That May Indicate Household Storm Damage

A damp, musty smell. If water damage is seeping into your house somewhere, you will often notice a damp or musty smell in the area where it is present. This is extremely common in basements or attics that may have leaks around their perimeter that have yet to be noticed, so if things start to feel damp in any of your rooms, you may want to look more closely.

Warping wood around windows or doors. If there are issues with the weatherproofing seals around your windows and doors, water may be seeping in from the outside but not showing up on the inside of the home. However, if you notice the windowsills or door frames becoming warped, swollen or otherwise misshapen, this can be a sign that there is water leaking in somewhere that should be addressed.

Damage to your ceiling in the home. If you do not have attic access, it can be difficult to do a full inspection of your roof after every storm, as checking the attic is always recommended. However, if you notice dark or sagging spots on the ceiling below the attic, this is a good sign that you might have roof damage that has led to a leak.

Peeling paint. Moisture damage will manifest in a number of ways, and peeling paint is one of them. Paint will begin to peel due to moisture and humidity, especially around where the ceiling meets the wall.

If you suspect storm damage in your home, we can come check it out and help you get to the bottom of it. You can call us any time to receive quick service from our expert technicians—get in touch today to learn more.

Why the Emergency READY Profile®?

9/18/2021 (Permalink)

National Preparedness Month is the perfect opportunity to share the benefits of having a readiness plan in place with your customers, business, and family.

The SERVPRO® Emergency READY Profile® (ERP) will help ensure you and your business are “Ready for whatever happens.”

In the event of an emergency, the ERP can help minimize business interruption by having an immediate plan of action in place for your facility. The ERP is a comprehensive document containing critical information about your business, including emergency contact information, shut-off valve locations and priority areas. The ERP is also accessible online using your computer or tablet; download SERVPRO’s free Ready Plan app to access this information at any time using your smartphone or tablet.

The ERP establishes SERVPRO® of Douglasville as your disaster mitigation and restoration provider, giving you access to over 50 years experience and a system more than 1,850 franchises strong. Knowing what to do and who to call in advance is key to quick response and timely mitigation. Having a plan in place may help minimize the amount of time your business is inactive and get you back in the building following a disaster.

Preparation is the key to making it through any size disaster, whether it is a small water leak, a large fire or an area flood. The best time to plan for such events is not when the event happens, but well before it happens. No one ever plans on a disaster, but now, you can plan for it. 

Call SERVPRO® of Douglasville to establish your very own Emergency READY Profile®!

*Restoration Newsline Vol 32, Iss 9

Sneaky Ways Leaks Can Hide From Homeowners

9/13/2021 (Permalink)

water on gray tiles If you discover water damage from a hidden leak in your home, SERVPRO of Douglasville is here to help.

Discovering that your home has a water leak is always a frustrating experience, but if you
discover that a leak has evaded you for an extended period of time? That can be extra

While many leaks will make themselves known quickly so that homeowners can address them,
there are sneaky places that a leak can hide in plain sight for ages until it is finally discovered—but by then, the water damage will be done.

Not only can the water damage from leaks be frustrating to have repaired, but it can also be
costly. It is estimated that household leaks account for 10,000 wasted gallons of water every
single year.

Fortunately, by checking for leaks in these common hiding places, you can be certain you are not missing any that will lead to major restoration requirements later on! Read on to get your checklist of places to inspect in your home regularly.
Places to Check for Sneaky Household Leaks

Around your tub and shower inserts. Did you know that splash leaks are the most common
type of bathroom leak there is? Splash leaks occur when water escapes outside of your tub or
shower door and impacts an area that is not equipped to deal with water. Often, the seal at the bottom of your tub insert will be the biggest victim, as water can work its way into this crack and damage your floor and subfloor. Caulking over this area and any others in the splash zone
regularly can put a stop to errant droplets causing issues.

Around the base of your bathroom toilet. Leaks from the toilet flange (where the toilet meets the waste pipe in the floor) are especially insidious because they grow worse with every flush but are often not noticed until they become severe. If you notice that the toilet rocks slightly, that there is staining around it on the floor or that there is an issue with the ground feeling spongy around the toilet, that may be a sign that you have a toilet flange leak on your hands.

Around your outdoor spigots. The spigots around your home are convenient when it comes
to gardening and watering the lawn, but they can also be common culprits of hidden water damage. Because these spigots are exposed to fluctuating temperatures, they can age quickly, so check the area regularly to spot any hidden leaks early on.

If you discover water damage from a hidden leak in your home, we are here to help. Contact us
today to learn more about our water damage restoration services for homeowners.

September is National Preparedness Month

9/13/2021 (Permalink)

documents with emergency ready plan written on them Contact SERVPRO® of Douglasville professionals to find out more on how to be ready when a disaster strikes with the Emergency READY Program®.

As a business owner, insurer or property manager, you are a leader in your community and have the opportunity to set an example for your employees, policyholders, and customers to follow.

September is National Preparedness Month (NPM). This year for NPM, join your community in preparing for emergencies and disasters of all types, and leading the efforts to encourage your community as a whole to become more prepared. Disasters happen?and not only do they devastate individuals and neighborhoods, but entire communities, including local businesses of all sizes.

The 2021 theme is "Prepare to Protect. Preparing for disasters is protecting everyone you love."

As an employer in your community, having a business continuity plan can help protect your company, its employees, and its infrastructure, and maximizes your chances of recovery after an emergency or disaster happens. You can do this by taking three simple steps:

  • Plan to stay in business
  • Encourage your employees to become ready
  • Protect your investment

We must work together to ensure that our families, businesses, places of worship, and neighborhoods are ready for the unthinkable.

There are many supporting resources available at where you can find vital information on how to begin preparing your business for a disaster, as well as addressing unique needs during an emergency situation. You can also contact SERVPRO® of Douglasville professionals to find out more on how to be ready when a disaster strikes with the Emergency READY Program®.

*Restoration Newsline Vol 32, Iss 9